Business Technology Services
The first step to improvement starts by getting a solid perspective on where a business is currently at. The Business Technology Operations Review is an overall look at how integrated the business functions are with the technology operations. It will help pinpoint what improvements or services are needed in order to achieve better business technology outcomes
Strategic initiatives such as technology and business alignment are most likely to succeed if the initiatives are focused on specific business outcomes. The Business Technology Strategic Plan will create an actionable roadmap that will address several areas of opportunity for the business. The plan includes identifying and scheduling immediate actions for pressing needs, as well as for the longer term. Creating a systematic approach of continuous improvement programs which address people, process, and technology will help meet the objectives and business demands.
According to "A Guide to the Project Management Body of Knowledge" from the Project Management Institute, a project is a temporary endeavor undertaken to create a unique product or service. Projects and operations differ primarily in that operations are ongoing and repetitive, while projects are temporary and unique.
Metrics are a powerful management tool that can be used to maintain and improve business technology quality and effectiveness. Metrics are measurements of activities, processes, deliverables, or resources. General business technology measurements often focus on problems, such as amount of downtime, or the number of help desk requests, rather than the contribution to business objectives, such as profit and customer satisfaction. Metrics may show that a problem exists, but not who is responsible for resolving it.
Today's economy requires that businesses take practical approaches to managing productivity and costs. In the ongoing search to improve productivity, many companies are looking at ways to automate their business processes, making information readily available to its employees, customers, and suppliers.